Request for a License

To use CompuTec ProcessForce, you must request a valid license. Follow these steps to request a license through the CompuTec Support Portal:

1. Go to the Support Portal.
2. Create a support ticket.
3. Type: Information, Component: License request
4. Include the required details as listed below in your request.

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Required Information

When creating the support ticket, provide the following details to ensure your license is generated correctly:

License Type

Specify both the target environment and purpose of the license:

• The destined environment:

  • a customer server
  • a partner internal server

• The license purpose:

  • an official purchase
  • a demo/test license

Info: Demo/test licenses are generated by default for one Professional user.

System Information

About CompuTec Form

To access About CompuTec, navigate to:

Path

The SAP Business One application (with CompuTec ProcessForce installed) → Upper Menu → Help → About CompuTec.

Include the following:

• SAP Business One Major version (9.3, 10.0, etc.) ⚠️ Licenses are version-specific. If upgrading to another major version, request a new license.

• SAP Business One Installation Number (10 signs)

• CompuTec Key (40 signs)

  caution

  Please copy CompuTec Key using the Copy function available in a field context menu and paste it into the support issue.

  Alternatively please use the buttons on the lower right corner of the form: Copy to Clipboard / Copy to File.

  

  caution

  If the Installation Number is “-1” or the CompuTec Key is missing, refer to the Troubleshooting guide.

License Administration Form

To access License Administration form, navigate to:

Location

SAP Business One application → Upper Menu → Modules → Administration → License → License Administration (Components tab)

Provide:

• SAP Business One License Localization

  

➡️ Click here to check how to load a license file after getting it from the CompuTec support.

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