Log Files

Here is the detailed information on the locations of logs for CompuTec WMS:

1. Server logs

   • Logs: C:\ProgramData\CompuTec\CompuTec WMS\Server\Logs
   • TimeLog: C:\ProgramData\CompuTec\CompuTec WMS\Server\TimeLog

2. Service manager

   Here, you will find logs regarding the installation of CompuTec WMS objects.

   • Logs: C:\ProgramData\CompuTec\ServiceManager\Logs

3. Client

   a. Client (legacy)

   • Logs: C:\Users[USER_NAME]\AppData\Local\CompuTec\CompuTec WMS\Client\Logs
   • TimeLog: C:\Users[USER_NAME]\AppData\Local\CompuTec\CompuTec WMS\Client\TimeLog

   b. Client Desktop or Android

   • Client Logs on Server: C:\ProgramData\CompuTec\CompuTec WMS\Server\Logs\ClientLogs

   You can send logs from the client to the server (does not apply to legacy version)

   

4. Enabling additional logs

   To log additional execution details by CompuTec WMS:

   • Navigate to C:\Program Files\CompuTec\CompuTec WMS Server or C:\Program Files (x86)\CompuTec\CompuTec WMS Server

   • Open the configuration file:

     

   • Add the following code to enable detailed query logging

     <target xsi:type="File" name="fileEventLogForQueries" fileName="${specialfolder:folder=CommonApplicationData}\CompuTec\Computec WMS\Server\Logs\queries ${shortdate}.log" layout=" ${time} ${message} ${stacktrace:format=DetailedFlat:topFrames=5}" />

     WMS 2.0:

     <logger name="QueryNLogger" minlevel="Trace" writeTo="fileEventLogForQueries" />

     WMS 3.0:

      <logger name="CompuTec.Core2.DI.Database.*" minlevel="Trace" writeTo="fileEventLogForQueries" />

     in the specified <target> and <logger> sections of the above-mentioned file:

     

   • Upload the log file from:

     C:\ProgamData\CompuTec\CompuTec WMS\Server\Logs\queries

     

5. Additionally, you can view the log from Microsoft Event Viewer

   Logs can also be viewed using the Microsoft Event Viewer for more detailed system logs and diagnostics

6. Enable additional Telemetry for CompuTec WMS Server

   This section describes how to enable additional telemetry and diagnostic tracing for the CompuTec WMS Server.

   important

   Before making any changes, create a backup copy of the following file: C:\Program Files\CompuTec\WMS Server\app.config.json

   To enable additional telemetry:

   1. Navigate to: C:\Program Files\CompuTec\WMS Server.

   2. Locate the file: app.config.json.

   3. Open the file in a text editor (for example, Notepad running as Administrator).

   4. Add the following section to the file:

      "CoreDiagnostics": {
       "IoCTrackingEnabled": false,
       "LoggingEnabled": true,
       "TracesEnabled": true,    
       "TraceSources": [
       "CompuTec.*",
       "SignalR.RedisMessageBus",
       "Microsoft.AspNetCore.SignalR.Server",
        "Microsoft.AspNetCore.SignalR.Client",
       "SignalR.Transports.WebSocketTransport",
        "SignalR.Transports.ServerSentEventsTransport",
       "SignalR.Transports.TransportHeartBeat",
        "System.Net.Http",
       "Experimental.System.Net.*"
      ],
       "MetricsSources": [],
      "LoggingOtlpExporter": {
        "ExporterType": "OtlpExporter",
        "Enabled": true,
       "Options": {
            "Endpoint": "https://otlp-gateway-prod-eu-west-2.grafana.net/otlp/v1/logs",
           "Protocol": "HttpProtobuf",
           "Headers": "Authorization=Basic MTQ5OTAxNzpnbGNfZXlKdklqb2lNVFkwTkRVMk1pSXNJbTRpT2lKemRHRmpheTB4TkRrNU1ERTNMVzkwYkhBdGQzSnBkR1V0ZDIxemMyVnlkbVZ5ZEc5clpXNGlMQ0pySWpvaU0wd3hlVTV2T0RReU1EVk9NVXQwTUdwVmFsSTFTa1YzSWl3aWJTSTZleUp5SWpvaWNISnZaQzFsZFMxM1pYTjBMVElpZlgwPQ=="
       }
       },
       "TracesOtlplExporter": {
       "ExporterType": "OtlpExporter",
       "Enabled": true,
          "Options": {
           "Endpoint": "https://otlp-gateway-prod-eu-west-2.grafana.net/otlp/v1/traces",
           "Protocol": "HttpProtobuf",
          "Headers": "Authorization=Basic MTQ5OTAxNzpnbGNfZXlKdklqb2lNVFkwTkRVMk1pSXNJbTRpT2lKemRHRmpheTB4TkRrNU1ERTNMVzkwYkhBdGQzSnBkR1V0ZDIxemMyVnlkbVZ5ZEc5clpXNGlMQ0pySWpvaU0wd3hlVTV2T0RReU1EVk9NVXQwTUdwVmFsSTFTa1YzSWl3aWJTSTZleUp5SWpvaWNISnZaQzFsZFMxM1pYTjBMVElpZlgwPQ=="
       }
      }
      }

      Alternatively, you can replace the existing file with the prepared version available for download here.

   5. After saving the changes:

      • Restart the WMS Server service.
      • Perform the required tests using the WMS Client.

   6. After completing the tests, restore the original app.config.json file.