Troubleshoot Request Processing with Logs

The Logs section in CompuTec Labels provides information recorded during request processing.

Use the logs to review request processing details and investigate unexpected results.

Before you start

Identify the request that you want to investigate. You can use the Requests section to review the request and its basic information before checking the logs.

Review logs

To review the CompuTec Labels logs, follow these steps:

1. Open CompuTec Labels.

2. Go to Logs.

   

3. Find the entries related to the request or operation that you want to investigate.

4. Review the available processing information.

5. Compare the log information with the corresponding request in Requests.

6. If necessary, review the rule used to process the request.

Depending on the operation you are troubleshooting, check the relevant configuration, such as:

• Report
• Printer
• Email delivery
• PDF attachment

Correct the configuration

If the logs indicate that the result is related to the configuration:

1. Open the applicable rule.
2. Review the relevant settings.
3. Correct the configuration as required.
4. Save the rule.
5. Process the request again.
6. Review Requests and Logs to verify the result.

Result

You can use Logs together with Requests to investigate request processing and review the relevant CompuTec Labels configuration.

Additional information

Start with Requests when you need to identify a request and review its basic information.

Use Logs when you need more details about its processing.

For related configuration, see:

• Configure custom rules in CompuTec Labels
• Send reports by email
• Attach generated PDF reports to requested documents