Log File Locations - CompuTec WMS Components

This reference guide provides default file paths for accessing log files generated by different components of CompuTec WMS. These logs are essential for diagnosing issues, auditing application activity, and troubleshooting errors.

When reporting issues to CompuTec Support, it is recommended to include the relevant log files based on the component involved.

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Component-wise Log Locations

Component	Default Log File Path
CompuTec WMS Server logs	C:\ProgramData\CompuTec\CompuTec WMS\Server\Logs
CompuTec WMS Windows Client	C:\Users\[username]\AppData\Local\CompuTec\CompuTec WMS\Client\Logs (Replace [username] with the actual Windows username.)
CompuTec WMS CE Client	[Device_name]\Program Files\CompuTec WMS 1.0.0\Logs
CompuTec WMS Settings logs	C:\ProgramData\CompuTec\ServiceManager\Logs
CompuTec License Server logs	- C:\ProgramData\CompuTec\License Server\Logs - C:\ProgramData\CompuTec\License Server\Logs\Terminals

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Additional Troubleshooting – Windows Event Viewer

If the standard log files are missing or insufficient, additional diagnostic details may be found in Windows Event Viewer:

1. Open Event Viewer from the Start Menu.
2. Navigate to Windows Logs → Application.
3. Look for entries associated with the CompuTec WMS application.
4. Click the relevant row and copy the error message.
5. Include this information in your support ticket.

View Sample Screenshots

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Best Practices

• Always include Server and Client logs when submitting issues involving transactions, connectivity, or synchronization errors.
• Ensure logs are collected immediately after reproducing the issue for most accurate diagnostics.
• Use Event Viewer logs when applications crash or fail to launch.

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